FAQ

    1. What is your minimum order quantity ?

    If shoes are in stock , the MOQ is only 1 pair.

    2. Are these Authentic Christian Louboutin Shoes?

    No,the real Christian Louboutin shoes can only be bought from authorized dealers. Our shoes are replicas,but all the shoes are used the same material as the real one and the quality is really worth the price.
    

    3. What about the Payment?

    Lightineshoes accepts most popular credit cards including Mastercard, VISA, American Express, Discover, JCB,

    Diner's Club International, and CarteBleue and etc. But Mastercard and Visa are the two most frequently used

    credit cards.

    4.How to wholesale order?

    When you confirm the price list, you can send us an order list, including style No, quantity, size. After we received

    your order list, we will check our store and revise quantity accordingyour order list (so we can deliver as soon as

    possible after we received your remittance) then send you the PI (proforma invoice) with delivery cost to you.
    We will hold the order in one week, so please remit in the valid time and inform us ASAP.

    5.What is the Delievery Time for the order? What is the delivery time for the shipping?

•     If the order send by the express or by air, the delivery time of the shipping is around 3-5days.The courier
•     companies we often use are FEDEX, UPS, EMS, TNT, etc
•     For the wholesale order, if the material of the shoes in stock, the delivery time is around 10days. If the material of
•     the shoes no stock, the delivery time need around 15 work days.
•     For container order, usally the delivery time for the whole order need 25-35 days. The details must contact with
•     us .
•     If the order send by sea, the delivery time of the shipping must according the clients place.

    6. Do you accept OEM or ODM?

    Yes . As a professional manufacturer in shoes area,we have service many OEM buyer including brand buyers. You

    just need to give us the samples or pictures and we can produce according to your own requests
    We will keep your copyrights exclusive.
    We warmly welcome the inquiries from all over the world and looking forward to get long-term Good business

    cooperation with Every buyer.

    7.What size should I order if I am in between sizes?(Mesure your shoe size)

    If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size.

    (For example: If you wear a size 8,you should order a size 8.) They may be snug at first, but the footwear will

    stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!

    8. Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?

    We can make sure that your card information is absolutely secure at our website . We take the security of our

    customers’ confidential information as the utmost important thing to us. Therefore we use a trusted third part

    vendor as our card processor, all the money transferring and your credit card information is processed

    through their secure online network. We never see any of your confidential information and no such

    information about you is stored anywhere of our server.   

    9. Do you charge for shipping and sales tax?

    No. There is never sales tax and all are shipped to you free of charge.

    10. Do you ship internationally?

    Yes.we can ship internationally.Of course,If you're unsure whether we can send, please contact us.

    11. Where do I return my shoes?

    Please ask an request feedback now on our website,we will reply soonest into your email including return

    information.

    12. How long will it take to process my return?

    We process all returns in the order they are received, and we do process them as quickly as possible. On all

    returns and exchanges, processing may take up to 15 days.

    Any questions please feel free to contact with us now.